Help! I’m a Team Leader!
Our goal is to make team leader training accessible to small to medium sized businesses with smaller budgets.
We support people in small businesses to build essential people management skills without attending expensive and overwhelming multi-day management and leadership conferences.
Our team leader training program is different to the fancy-pants leadership training in that our training (and the cost) is spread over several months. We believe this is the best way to deliver team leader training because by learning just a couple of critical skills each month, learners will:
- spend smaller chunks of time away from the workplace, meaning work isn’t piling up while away learning,
- easily implement what’s been learned on the job (instead of catching up on the work that piled up while away training)
- practice and hone each skill before learning the next one,
- grow new skills in a logical order, with each workshop building on skills already mastered.
For an online brochure, click here.
Our team leader training program covers …
Module 1: mindset for learning and introduction to leadership
In this module, learners uncover their learning styles, preferences, strengths and roadblocks. They will gain the skills that they need to make sure the learning in the program they are about to go to, sticks. We examine leadership styles and what they mean in the real world.
Learning outcomes
- Understand and describe your learning styles and preferences.
- A set of tactics and a plan for enhancing your learning, which uses your learning preferences and strengths.
- Know your learning roadblocks and have tactics for overcoming them.
- Be able to describe what makes a good or bad team leader.
Module 2: social intelligence – Social Style
Social intelligence is the ability to work well with people from all walks of life and of different personalities. In this full day workshop, learners discover how to read other people in order to unlock how they should interact with them to influence, build trust and gain support. This workshop requires additional investment; so to ensure you get bang for your buck, we weave Social Style into the remainder of the program. Find out more about our social intelligence workshops here.
Module 3: advanced communication skills
No team leader training program is complete without diving into communication skills! But what makes someone a good communicator? In this workshop we cover the concepts of noise and what distorts messages and gets in the way of real understanding. Learners build their skills in active listening and questioning techniques. We cover non-verbal communication and touch on some fundamental writing skills.
Learning outcomes
- Identify and mitigate types and sources of “noise” and prevent message misinterpretation.
- Recognise cognitive biases and implement tactics to overcome them.
- Apply techniques that enhance your listening skills and show others that you are listening to understand their message.
- Employ a toolbox of effective questioning techniques.
- Decode non-verbal communication for enhanced understanding.
- Write effective emails that get others’ attention.
- Apply the basic principles of writing in plain English for writing that is easy to understand.
Module 4: empowering your team using basic coaching skills
Do you ask or tell, push or pull? Can you delegate effectively, so that you can back off and others can learn? What do you do when people come to you with work problems? The way you handle many situations at work can empower people or foster learned helplessness. Using a range of simple coaching techniques frees up your time and grows the skills and knowledge of your team members.
Learning outcomes
- Use questioning and listening techniques for successful coaching.
- Define what a coaching culture is.
- Identify formal v informal, and push v pull coaching styles.
- Create a delegation plan.
- Solve problems using a coaching approach.
- Stop yourself from micromanaging.
- Free yourself from perfectionist tendencies.
- Give developmental feedback.
- Help team members to set SMART goals.
Module 5: unlock your superpowers: resilience, change agility and growth mindset
When you are a team leader, you must lead through change while also being affected by it. Your team members will be watching how you react to change and setbacks, to decide how they feel about these events. So, it’s important for you to build your resilience, change agility and growth mindset so that you can role model the associated behaviours and lead through tough times. Read more about this workshop here.
Learning outcomes
- Have definitions for resilience, change agility and growth mindset.
- Understand how personality and psychological factors contribute to resilience.
- Be able to describe how we generally process and move through major change.
- Be able to identify a fixed mindset and growth mindset in yourself and others.
- Identify your self-limiting beliefs and have techniques for overcoming them
- Mastered the relationship between resilience, change agility and growth mindset, in relation to personality and psychological factors
- Have a customised plan to boost your resilience by building change agility and growth mindset.
Module 6: magic meetings
Team meetings, one on ones, wellbeing check ins and goal reviews – they’re all important for strengthening your relationship with your team members. How do you make sure your team meetings and inclusive and a good use of everyone’s time? How do you handle difficult behaviours in meetings? All is revealed in this final workshop.
Learning outcomes
- A robust team meeting agenda with tactics for covering off the 10 C’s of employee engagement in team meetings.
- Understanding Social Style behaviours and how they impact on team meetings
- Tactics for managing difficult behaviours in team meetings.
- Be able to run worthwhile one on one meetings.
- Create a culture of psychological safety to facilitate wellbeing check ins.
- Hold great career development and goal setting discussions.
Optional add-ons
We recommend that team leaders also complete our time management training. Our stress management workshop complements and extends the Unlocking Your Superpowers training
